Account
Respondida
Users should know the signs of a fandom account in the process of being deactivated when their own fandom account is being deactivated whether they are logged out and logged in on to their Fandom Account. Even when they log into their fandom account that in the process of being deactivated to do something, they need to know the signs of a fandom account in the process of being deactivated. Like an email that tells users their account is in the process and a countdown of the account being deactivated through emails or a notice at the top of Fandom and bottom of Fandom whenever they log into their fandom account that is in the process of being deactivated to do something.
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Comentario oficial
If a user has requested the closure of their account, they are aware about this process. They can also review the situation, keeping in mind the process finishes after 30 days. If we are closing a Fandom account because of a previous permanent global block, they don’t need to be notified, as this account would permanently remain blocked for the user. If we are closing accounts for other reasons like underage users, we don’t need to notify the user, as they simply should not have the account created - however, if they contact us we can confirm this was the reason.
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What happened when a user get hacked and the hacker get their account be on the deactivated account process?
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As soon as a user has their account hacked, they have to notify us using the contact form:
https://support.fandom.com/hc/en-us/requests/new
If we realize the account has been hacked, we work to get access to the original owner, and we can revert the account closure during the first 30 days.
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